Technical issue:
In case of any technical issue due to which the payment gets deducted from the payer’s account but the amount is not received by the school, the same would not be reflected in our official ERP. Subsequently if the payment gateway service clearly mentions the confirmed settlement and the amount is received by the school, we would manually record the payment in our ERP. If could take 7-10 working days for the payment to be credited in School’s records.
Multiple Payments Case:
In case the payment gateway service mentions a double payment, the school will refund the payment after the School’s account receives such payment. This should take 7-10 working days for the back payment or the amount can be adjusted in the next month’s fee on the payer’s request.
Other Payments Case:
In all other cases where there is a discrepancy in the fee paid, the parent has to directly contact the School and the School’s decision would be final.